Privacy Policy
Mandurah Hot Water Pty Ltd Mandurah WA 6210 info@plumbersmandurah.com.au 0499 914 900
Last updated: 26 March 2026
1. Introduction
Mandurah Hot Water Pty Ltd (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and disclose your personal information when you visit our website at plumbersmandurah.com.au or engage our services.
2. What Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Postal or service address
- Details of your enquiry or service request
- Payment information (processed securely through third-party providers)
3. How We Collect It
We collect personal information when you:
- Submit a quote or contact form on our website
- Call or email us directly
- Book a service appointment
- Interact with our Google Reviews widget or social media pages
4. Why We Collect It
We use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule and deliver plumbing, gas, and hot water services
- Send service reminders or follow-up communications
- Improve our website and services
- Meet our legal and regulatory obligations as a licensed plumbing contractor (Licence PL8148 GF 9724)
We will not use your information for unrelated purposes without your consent.
5. Marketing Communications
We may occasionally send you relevant offers or updates by email or SMS. You can opt out at any time by contacting us at info@plumbersmandurah.com.au or by using the unsubscribe link in any email we send.
6. Disclosure to Third Parties
We do not sell your personal information. We may share it with:
- Third-party service providers who assist with website hosting, email delivery, or payment processing
- Google (via the Google Reviews widget embedded on our site)
- Regulatory bodies or authorities where required by law
All third-party providers are required to handle your information securely and in accordance with applicable privacy laws.
7. Google Services
Our website uses Google Reviews (via Elfsight) and may use Google Analytics. These services may collect anonymised usage data. Please refer to Google’s Privacy Policy at policies.google.com/privacy for details on how Google handles this data.
8. Cookies
Our website may use cookies to improve your browsing experience and collect anonymous analytics data. You can disable cookies through your browser settings, though this may affect some website functionality.
9. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is hosted on a secure server with SSL encryption.
10. Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
11. Access and Correction
You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, contact us at:
Email: info@plumbersmandurah.com.au Phone: 0499 914 900
We will respond within a reasonable timeframe.
12. Complaints
If you believe we have breached your privacy, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website. Continued use of our website after any changes constitutes acceptance of the updated policy.