Here’s the Terms of Service to match:
Terms of Service
Mandurah Hot Water Pty Ltd Mandurah WA 6210 info@plumbersmandurah.com.au 0499 914 900
Last updated: 26 March 2026
1. About These Terms
These Terms of Service (“Terms”) govern your use of the website at plumbersmandurah.com.au and your engagement of services provided by Mandurah Hot Water Pty Ltd (“we”, “us”, “our”).
By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or engage our services.
2. Our Services
Mandurah Hot Water Pty Ltd is a licensed plumbing and gas contractor (Licence PL8148 GF 9724) providing the following services in Mandurah and the Peel Region:
- Hot water system installation, repair, and replacement
- General plumbing repairs and maintenance
- Gas fitting and appliance installation
- Leak detection and repair
- Drain cleaning and unclogging
- Pipe installation and repair
- Water filtration system installation
- Bathroom and kitchen plumbing
- Commercial plumbing
3. Quotes and Pricing
- Quotes provided via our website, phone, or email are obligation-free estimates based on the information provided at the time.
- Final pricing may vary where the scope of work differs from what was described at the time of quoting, or where unforeseen complications arise on site.
- We will communicate any variations to you before proceeding with additional work wherever possible.
- All prices are in Australian dollars and inclusive of GST unless stated otherwise.
4. Bookings and Appointments
- Service bookings are subject to availability.
- We will make every reasonable effort to attend at the agreed time. Where delays occur, we will notify you as soon as practicable.
- Same-day and emergency bookings are subject to technician availability and may incur additional call-out fees.
- If you need to cancel or reschedule, please notify us as early as possible. Late cancellations or no-shows may incur a fee.
5. Payment
- Payment is due upon completion of works unless a prior credit arrangement has been agreed in writing.
- We accept payment by cash, bank transfer, and major credit and debit cards.
- Overdue invoices may incur interest and recovery costs in accordance with applicable law.
6. Warranties
- Our workmanship is warranted in accordance with the terms of each service package or as stated in your quote.
- Warranty periods range from 30 days to 6 months depending on the nature of the work performed.
- Warranties cover defects in our workmanship only and do not cover damage caused by misuse, third-party interference, or circumstances beyond our control.
- Manufacturer warranties on parts and equipment are separate to our workmanship warranty and are subject to each manufacturer’s terms.
- Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
7. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.
8. Limitation of Liability
To the extent permitted by law:
- Our liability for any claim arising from our services is limited to resupplying the services or refunding the cost of the services.
- We are not liable for any indirect, consequential, or economic loss arising from our services or your use of our website.
- We are not responsible for pre-existing defects, faults, or conditions that were not identified in writing prior to works commencing.
9. Access and Site Conditions
- You agree to provide safe and reasonable access to the work site at the agreed time.
- You confirm that you have the authority to authorise works at the property.
- We reserve the right to refuse or cease work where site conditions pose a safety risk to our technicians.
10. Website Use
- The content on plumbersmandurah.com.au is provided for general information purposes only and does not constitute professional advice.
- We make no representations about the accuracy or completeness of website content and reserve the right to update it at any time.
- You must not use our website for any unlawful purpose or in any way that could damage, disable, or impair the site.
- All content on this website, including text, images, and logos, is the property of Mandurah Hot Water Pty Ltd and may not be reproduced without written permission.
11. Third-Party Links and Services
Our website may contain links to third-party websites or embed third-party services such as Google Reviews. We are not responsible for the content or privacy practices of any third-party site or service.
12. Disputes
If you have a complaint about our services, please contact us directly in the first instance so we can work to resolve it:
Email: info@plumbersmandurah.com.au Phone: 0499 914 900
If we are unable to resolve your complaint, you may contact the Building and Energy division of the Western Australian Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) at www.demirs.wa.gov.au.
13. Governing Law
These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.
14. Changes to These Terms
We may update these Terms from time to time. The current version will always be available on our website. Continued use of our website or our services after any changes constitutes acceptance of the updated Terms.